Customer Care
Energy in focus - service that connects.
In Customer Care, we ensure that our customers receive the best possible support at all times - whether for questions about meter changes, technical issues or grid connections. Our teams are the first point of contact for service and solutions - competent, reliable and committed. We stay in contact with our customers to ensure that energy reaches them smoothly.
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How we work
Responsibility does not end with your own area of responsibility. Issues are actively driven forward, decisions are thought through and customers are supported until a solution is found. This is how reliability is created.
Respect, friendliness and genuine interest in others characterize our dealings - both internally and externally. A positive attitude strengthens team spirit and helps us to deal with challenging situations calmly.
Enthusiasm arises when expectations are exceeded. Personal commitment, clear communication and a genuine understanding of service ensure that customers are happy to come back - and recommend us to others.
What we do
Metering point operation
We support and manage smart metering systems and ensure the smooth recording of energy consumption data.
Meter Exchange
Here we take care of the coordination and implementation of meter changes - digitally planned, efficiently implemented.
Customer Care & Customer Service
These teams are the direct line to our customers: by phone, in writing or digitally - always with heart and mind.
Grid Applications
Whether it's a house connection or a network inquiry - this team accompanies technical inquiries competently and in a service-oriented manner until a solution is found.
What to expect
No two days are the same: Customer inquiries are varied and exciting.
You make a daily contribution to a stable energy supply and satisfied customers.
We support each other and celebrate successes as a team.